Frequently Asked Questions


How long will a graphic design project take?

Each project is different, so we’ll give you a project timeframe so you can move forward with confidence and whack those details into your planner.

How long does a website take?

Anywhere from 2-4 weeks for smaller sites, and up to 12 weeks for larger ones.

Can you redesign my current website?

Absolutely we can! We can give your site an entire overhaul, or just focus on the areas that need to step it up.

Register your interest here for a website refresh.

What’s so good about Rocketspark?

It’s simple, speedy and easy to use.


+ Helps your website stand out, get found and noticed on Google.

+ Creates fast, responsive websites that look great on a range of devices.

+ Lets you do a bunch of cool stuff (i.e. has a range of plugins for the geeks!)

+ It’s safe and uses SSL (Secure Sockets Layer) on all its sites.

+ Is easy to integrate with Social Media.

My website isn’t built on Rocketspark, can you help?

A big, fat YES! We can get your site rebuilt on Rocketspark, and from there redesign it to suit your needs.


What’s the minimum period I need to sign up with Scooch Marketing for?

We offer tailored solutions for 3, 6 or 12 month periods.

Can you visit our business?

We can visit your business when we have our monthly social media catch-ups. This is also the perfect opportunity to grab any photography or video content we need for the following month.

What platforms should my business be on?

Each platform has different outcomes, so we’ll personalise the plan to your needs.

Can you help with decent photography?

We certainly can! Our team can pop in to capture fresh images for your content. Or if it’s a full branding shoot you’re after, we’ve got some great suggestions up our sleeves.


Can I work with you if I don’t live in Canterbury?

We’ve worked with businesses all over NZ, and we’d LOVE to work with you!

How do I know my information and passwords will be kept safe?

Security is a top priority for us:

+ We use LastPass software to encrypt and protect our client’s passwords. LastPass means we can access your site without ever knowing your password.

+ All of our laptops run virus protection software and are password protected.

+ We pay for Google Workspace to store client information.

+ We run two-factor authentication on all our passwords where possible.

How do I share documents or images with you?

Don’t worry, we make things easy for you. If you’re new to this, we’ll set you up with a range of software options including Google Drive, Dropbox and OneDrive.

Do you work with community organisations?

We support a range of community and charity organisations. Get in touch to see how we can help your not-for-profit organisation.

We'd love to have you on board!

Let’s talk about how we can help your business.


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